Frequently asked questions

If you can't see what you're looking for, simply ask us a question using the button at the bottom of the page.
How quickly can we get our stuff?

United travels interisland and to all major centres on a daily basis. Supported by regular runs to regional areas, our nationwide delivery service is unparalleled.

Are you nationwide?

Yes! We have depots and branches in Auckland, Wellington, Christchurch and Dunedin. Our line haul vehicles travel regularly between these, with each branch then servicing the areas around it. This means that we can handle your freight personally, every step of the way.

Are you large enough to handle my freight and distribution needs?

Yes. Our extensive fleet covers everything from line haul to around town vehicles. We have depots across the country and experienced staff at every touch point. We don’t use other carriers to do the heavy lifting so you can trust that when your freight is with United, it’s in good hands.

Why should I use United?

Since its beginnings in 1997, United has grown to become the leader of its industry. We are the flag bearers of fragile freight, the standard setters and the innovators. Not satisfied with the status quo, we push the boundaries to better serve our customers. We provide a safe and enjoyable workplace, where everyone is valued and everyone has the opportunity to grow.

Are you the cheapest?

When it comes to the transportation of fragile items, the cheapest option is not necessarily the best option. We provide a quality service using skilled staff. We transport goods ourselves, and maintain branches throughout the country. Our rates are fair, and accurately represent the level of effort it takes to deliver your items on time, intact and with a smile.

Can anyone use United?

Of course! Please see the contacts page for next steps.

What is the maximum weight?

We hand stack and load all our freight, rather than using a fork hoist. This means that freight needs to be able to be lifted by two or three (very strong!) people.

Do you devan containers?

Yes, all of our sites are MPI approved.

Can you store my products?

Of course, our warehouses and storage facilities mean we can store your goods for as long as needed.

Do you transport pallets?

Pallets can damage other freight and our trucks. Loading pallets needs to be done with a fork hoist, so you may find that a general freighter is a more suitable option than United.

Do you do household removals?

We can help if you need to move a number of specific items, or with smaller homes or flats. However, our service is not tailored to full household relocations. We cater to a commercial market with scheduled service runs. There are a number of companies specialising in full household removals who can meet your requirements if this is what you need.

All rights reserved. United Movers Ltd 2020